Welcome to Spinrise!

Before you start your journey with us, we invite you to take a moment to carefully read through our Terms and Conditions. By creating an account and engaging with our platform, you confirm that you understand and accept these terms. Let’s ensure your experience is fair, safe, and enjoyable.

1. About Spinrise

1.1 Ownership and Licensing

Spinrise is operated by Hollycorn N.V., registered in Curaçao under the number 144359. We are licensed by the Curaçao Gaming Control Board (license no. OGL/2023/176/0095), which ensures that we operate under strict regulatory standards.

1.2 Legal Compliance

We are committed to adhering to local and international laws. It is your responsibility to ensure that online gambling is legal in your country before you engage in any activity on our site.

2. Amendments to the Terms

2.1 Updating Terms

We may update these Terms and Conditions at any time. Any significant changes will be communicated directly via email, but we strongly recommend that you review this page regularly to stay informed about the latest updates.

3. Who Can Play at Spinrise?

3.1 Eligibility Criteria

You must be at least 18 years old (or meet the legal age for online gaming in your region) to register an account and play. It’s your responsibility to ensure you are in compliance with the local laws related to gambling in your jurisdiction.

3.2 Geographical Restrictions

Spinrise is only available in regions where online gambling is legal. Players from Australia, India, and various other restricted countries are prohibited from participating. The full list of restricted countries is provided below.

3.3 Age Verification

We may request proof of your age at any time. If you fail to provide the required documentation, your account may be suspended until we receive verification.

4. Game Accessibility

4.1 Regional Restrictions

Some games are restricted in certain territories due to licensing or provider regulations. If you’re in a restricted region, you may not have access to some games.

4.2 VPN Use

Using a VPN to bypass regional restrictions is strictly prohibited and could lead to the forfeiture of any winnings. Our system is designed to detect and prevent fraudulent activities.

4.3 Game Provider Policies

Certain games from providers like NetEnt are not available in specific regions such as Australia, the USA, and the UK, as specified in our restricted territories list. Always check if a game is available in your location before playing.

5. Currency Options

Spinrise supports a wide range of currencies for deposits and withdrawals to cater to our global player base, including:

• AUD (Australian Dollar)

• EUR (Euro)

• USD (US Dollar)

• BTC (Bitcoin)

• ETH (Ethereum)

Cryptocurrency transactions are subject to market fluctuations and may not be supported on all payment methods.

6. Taxes and Fees

It is your responsibility to comply with your local tax laws and pay any applicable taxes on your winnings. Spinrise does not withhold taxes on your behalf.

7. Game Rules

By using Spinrise, you confirm that you understand the rules of all games available on the platform. Each game has its payout structure, and we encourage you to familiarize yourself with these to avoid any confusion.

8. Our Responsibilities and Limitations

8.1 Gambling Risks

You acknowledge that participating in gambling activities involves the risk of losing money, and Spinrise is not responsible for any financial loss incurred by players.

8.2 Technical Failures

We are not liable for any disruptions in service due to technical issues, such as system errors, poor internet connections, or software malfunctions that affect gameplay.

8.3 Error in Transactions

If we make an error in processing your wager, deposit, or payout, we reserve the right to correct the mistake, which could include canceling or adjusting transactions.

9. Player Account Guidelines

9.1 One Account per Player

Each player is allowed to create only one account. Attempting to create multiple accounts will result in the termination of all associated accounts.

9.2 Account Security

You must keep your account information secure and updated. As part of the KYC (Know Your Customer) process, we may ask for documents to verify your identity. Failing to provide accurate details or comply with the verification process may result in suspension of your account.

9.3 Closing Your Account

You may choose to close your account at any time by contacting our support team. However, ensure that there are no pending withdrawals or unresolved issues before doing so.

10. Anti-Fraud and Security Policy

10.1 Fraud Prevention

Spinrise maintains a zero-tolerance policy towards fraud. This includes cheating, collusion, or using stolen payment methods. If fraudulent behavior is detected, we will suspend or close your account and report the activity to the appropriate authorities.

10.2 Chargeback Policy

If you initiate a chargeback on any of your transactions, we reserve the right to block or suspend your account and cancel all winnings associated with the chargeback.

10.3 Advantage Play

We do not tolerate any attempts to exploit our bonuses or promotions unfairly. Any abuse of offers will result in the voiding of your bonuses and potential account closure.

11. Payment and Deposit Information

11.1 Accepted Payment Methods

We offer various payment options for deposits, including VISA, MasterCard, and e-wallets, as well as cryptocurrencies. You can find detailed information on the available payment methods for your country in your account’s deposit section.

11.2 Third-Party Payments

All deposits must be made from accounts registered in your name. Using third-party payment methods will result in the confiscation of your funds.

11.3 Minimum Deposit

The minimum deposit amount is AUD 30 or its equivalent in other currencies. Please refer to your chosen payment method for any maximum deposit limits.

12. Withdrawals

12.1 Withdrawal Limits

The minimum withdrawal amount is AUD 75, or its equivalent in other currencies. If your requested withdrawal exceeds the maximum limit for a particular payment method, the withdrawal will be processed in installments.

12.2 Processing Times

All withdrawal requests are processed within 48 hours. However, depending on the payment method and external factors, it may take up to 5 business days for the funds to appear in your account.

12.3 Verification Requirements

Before processing any withdrawal, we may require you to complete the KYC verification process by providing identity documents and payment method details.

13. Refund and Chargeback Policy

Refund requests will only be processed if made within 24 hours of the transaction or 30 days if you suspect unauthorized activity on your account.

14. Dormant Accounts

14.1 Inactive Account Fees

If your account remains inactive for 12 months, we will charge a monthly maintenance fee of AUD 15 or the equivalent in other currencies. This fee will stop once the account is reactivated or the balance reaches zero.

15. Dispute Resolution and Arbitration

15.1 Resolution Process

Any disputes that may arise will be settled exclusively through arbitration in Cyprus, in accordance with the Civil Procedure Rules.

16. Closing Notes

These Terms and Conditions form the basis of your relationship with Spinrise, and by using our services, you agree to be bound by them. If you have any questions or need further clarification, please do not hesitate to reach out to our customer support team.